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Center Operation Manager

Center Operation Manager

Trung tâm Anh ngữ I Can Read

Địa điểm làm việc: Thành phố Hồ Chí Minh

MÔ TẢ CÔNG VIỆC

1. Center performance of your Center including center’s Profit & Loss & center’s active students. Developing and managing the Center sales plan and setting objectives.

2. Responsible for driving sales results in your Center in terms of both quantity and quality.

3. Ensure your Center reaches its annual sales objective

4. Managing the Customer Service to generate internal sales

5. Leading by example – doing sales appointments at referral source

6. Deliver Appointment tracking and analysis of key statistics

7. Monitoring calls, appointments, course types sold, average price, discounts, and payment options with a view to ensuring a professional sales process and driving quality sales

8. Managing and understanding customer complaints

9. Contract, Invoice and collections management, general Center administration

10. Deliver daily & weekly Sales meetings, monthly Sales Kick-Off meetings to drive sales, review results & motivate Consultants.

11. Weekly meeting with Teaching Assistants, Teachers, Operation Manager, Sales Support Manager, Academic Service Manager

12. Delivery Training of Centers staffs not limit to the securities & maids

13. Provide ongoing coaching to your consultants that include Observation and coaching follow up.

14. Deliver effective Consultants shift plan to meet the needs of the Center

15. Implementing I Can Read operation policies throughout the Center

16. Ensuring standard Service practices are in place (in conjunction with the Operation Manager & Academic Service Manager)

17. Responsible for all aspects of staff recruitment, development and motivation in your Center – directly for the Sales staff, Assistants,...

18. Responsible for staff discipline and dismissal in your center

19. Ensuring compliance to local regulations and authoritiesYÊU CẦU CÔNG VIỆC• Vietnamese with college or bachelor degree, Business Administration major is preferred.

• Solid experience in sales of services

• Demonstrable success in growing sales (min. 1 year)

• Management experience of teams of 10+

• Direct management experience of customer relations and problem solving

• Commitment to implement and execute company policy and represent the interests of the company

• Goal-oriented

• Comfortable with commission-based bonus structure

• Experience in the education industry is preferred

• Excellent communication skills – oral and written

• Solid conversational English

• Ability to present and drive change

• People management skill

• Good Training & Coaching skills

• Ability to communicate with a broad range of audiences

• Efficient time management

• Familiar with MS Office & Google products

EMPLOYEE BENEFITS

• Friendly and dynamic working environment, career development opportunities.

• Competitive salary is consistent with capacity

• Annual Company trip, year-end parties, birthday presents

• Social insurance is compulsory under Vietnamese law

• Accident insurance

• Salary for the 13th month applies according to the Companys regulations

• 12 days annual leave per year

• Support child learning at I Can ReadQUYỀN LỢI ĐƯỢC HƯỞNG- Thu nhập hấp dẫn

- Đào tạo chuyên sâu

- Team building hàng năm

YÊU CẦU CÔNG VIỆC

Vietnamese with college or bachelor degree, Business Administration major is preferred.

• Solid experience in sales of services

• Demonstrable success in growing sales (min. 1 year)

• Management experience of teams of 10+

• Direct management experience of customer relations and problem solving

• Commitment to implement and execute company policy and represent the interests of the company

• Goal-oriented

• Comfortable with commission-based bonus structure

• Experience in the education industry is preferred

• Excellent communication skills – oral and written

• Solid conversational English

• Ability to present and drive change

• People management skill

• Good Training & Coaching skills

• Ability to communicate with a broad range of audiences

• Efficient time management

• Familiar with MS Office & Google products

CÁC PHÚC LỢI BẠN NHẬN ĐƯỢC

Bảo hiểm

Bảo hiểm

Địa điểm làm việc

Các Quận tại TP.HCM

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đào tạo
giáo dục
trưởng phòng
manager
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Ngày đăng tuyển

19/10/2021

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Cấp bậc

Trưởng/ Phó phòng

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Ngành nghề

Kinh Doanh/ Bán Hàng

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